Política de reembolso

We want the toy to work in your house. If it doesn't, you have 30 days from delivery to send it back.

The item unused and in its original packaging, with your receipt or order number. Email us at support@mobiustoys.com to start a return and we'll take it from there. Please don't ship anything back before contacting us — we can't accept returns we don't know are coming.

Once we approve your return, we'll email you a prepaid shipping label. Refunds go back to your original payment method within 10 business days of us receiving and inspecting the item. Your bank may take a few days beyond that to post it.

Check your order when it arrives. If something is defective, damaged, or not what you ordered, email support@mobiustoys.com with your order number and a photo. We'll make it right, and you won't pay return shipping.

Gift cards and sale items are final.

You don't need a return. We keep replacement parts and will send one for the cost of shipping. Email us the item name and the part you need.

support@mobiustoys.com. If more than 15 business days have passed since we approved your return and you haven't seen the refund, write to us and we'll chase it.